Return and Refund Policy
At Lavidora.co.uk, we care about your satisfaction. If you're not completely happy with your purchase, our Return & Refund Policy is here to make things right, quickly and easily.
Returns
Eligibility
You can return items within 30 days of delivery, as long as they meet these conditions:
- The item is unused, unworn, and still in its original packaging.
- All tags and labels are still attached.
Non-Returnable Items
Some items can’t be returned, including:
- Gift cards.
- Customized or personalized hats.
- Items marked as final sale.
How to Return an Item
Getting started is simple:
- Reach out to our customer support team at info@lavidora.co.uk.
- Share your order number, the item(s) you want to return, and why you’re returning them.
- Once approved, we’ll guide you through the process and send you a return shipping label, if needed.
Refunds
How Refunds Work
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved:
- We’ll issue the refund to your original payment method within 10 business days.
- Keep in mind, your bank or payment provider might take a little extra time to process and post the refund.
Partial Refunds
Sometimes, partial refunds may apply, such as:
- Items that show signs of use or are missing parts.
- Items returned in a condition not caused by a mistake on our end.
Exchanges
Defective or Damaged Items
We’re sorry if something wasn’t quite right. If you receive a defective or damaged item:
- Contact us at info@lavidora.co.uk within 7 days of delivery.
- Send us details and photos of the issue, and we’ll arrange an exchange or replacement at no extra cost.
Size or Style Exchanges
Want to swap for a different size, style, or color? Here’s how:
- Start a return for the original item.
- Place a new order for the product you want.
Order Cancellations
Changed your mind? You can cancel your order as long as it hasn’t been shipped yet. Just:
- Email us at info@lavidora.co.uk as soon as possible.
- If the order has already been shipped, you can still return it once it arrives by following our return process.
Need Assistance?
If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer support team:
Phone: +44 7874 401252
Email: info@lavidora.co.uk
